The rise and success of new-age enterprises such as ‘Uber’ has forever altered the field service management game. According to a Capterra study, 97 percent of Field Service Management software customers had a positive impact on their organization as a result of the new software. Customer notifications were used by 51% of those polled, and 47% of businesses reported an uptick in the frequency of completed jobs each day.
Field Service Management software has become commonplace. If you’re still not convinced, consider these six reasons to use FSM software.
1) Scheduling efficiency
Scheduling has always been one of the most difficult issues for both on-field specialists and in-house dispatchers. Real-time scheduling and notifications are available with FSM systems. You may acquire more efficient reservations with FSM software’s automatic scheduling. It enables your on-the-ground specialists to select the most efficient order for completing jobs.
2) Finding right technicians for the right job
What if you dispatch the incorrect specialist to the wrong location? Not only will your consumer have a bad experience, but it will also affect employee morale. FSM software can let you assign particular jobs to certain personnel, ensuring that you don’t end up in a similar circumstance.
3) Consolidated information
What is the most significant impediment to higher resolution rates? Lack of knowledge. If your on-field professional does not have adequate information when attempting to resolve the problem, he will be unable to do so. Work history & task-related details are frequently available from the cloud with FSM software.
4) Improve time management
If individuals have to do it manually, on-field resources often input their worked hours at the close of the day. Data entering by hand is time-consuming and tiresome. Field service software, on the other hand, allows technicians to enter job information in real time.
5) Improved Communication
Communication is essential in just about any field service company, but it may be difficult when your crew is rarely in the same location. It’s time to start putting FSM tech to work for your company if you really want to elevate your communications to the next level.
A solid FSM software will keep the whole of your technicians in sync, regardless of where they are on the map. Each tech has access to schedules, work orders, and the ability to send notifications to management if an issue arises.
6. Access to tangible reports
Data is king in today’s economy. The more information you can get on your company’s activities, the better. You may detect any issue areas in your organization and quickly correct them using important metrics obtained from your FSM software. You may also see where your effort and cash go, helping you to have a better understanding of your whole firm and make more profitable decisions.
Look for a service that provides personalized reports so you can adapt the information you get to your unique company needs. This way, you can be confident you’re obtaining the information you need without having to go through dozens of pages of material that doesn’t apply to your circumstance.
A solid FSM software solution may almost likely assist your field service fleet, regardless of its size. Are you interested in learning more about how Fieldy may help you improve your operations? Schedule a demo now, and we’ll be pleased to assist you on your way to a more efficient business.
