Field service dispatch software: Top benefits and how to get started




May 11, 2022

a field service technician explaining the benefits of field service dispatch software

Dispatching keeps your company running smoothly and your customers pleased. However, if dispatching seems like it’s holding your company back rather than propelling it ahead, Field service dispatch management can be just what you need.

Dispatching becomes automated with the correct Field service dispatch management system, allowing you to spend more time expanding your organization to its maximum potential.

Continue reading to learn the top ten advantages of adopting field service dispatch software to help your company succeed.

1. Job scheduling and dispatching made simple

Dispatching is, of course, the most important benefit of field service dispatch software. The core of your everyday operations is dispatching. You risk failing your entire system if there’s a problem dispatching a job. The greatest way to avoid bottlenecks is to be organized, and scheduling is how field service firms stay organized.

You can do the following with field service tracking software:

  • Get a complete picture of your field team’s schedule.
  • With only a few clicks, you can create optimum routes.
  • Real-time updates can be sent and received.
  • The finest field service dispatching solution integrates with your other business procedures to make dispatch and scheduling more efficient.

2. Build simple work order and invoice flow

Money is always a worry for customers, which is why it’s critical to keep track of expenses throughout the project.

During the sales process, you usually provide your consumers three forms: Estimate, Work order and Invoice.

It’s likely that comparable information from these forms will be repeated throughout the procedure. There is enough diversity to produce new shapes each time, but still not enough to make new forms every time.

With the correct field service tracking software, you can quickly produce an estimate, then convert it to a job order for dispatching after it’s been approved. Edit your work order with the final task expenses and change it to an invoice to present to your customer after the job is completed.

This process eliminates manual data input and guarantees uniformity throughout the work, freeing you up to focus on other elements of your company.

3. Efficient customer management

The finest field service dispatch software does more than keep track of your projects. Every part of your organization, including your clients, is managed by field service software. Customer loyalty is the most effective strategy to boost income, therefore keep count of your loyal consumers. Customer administration is simplified with field service tracking software, allowing you to deliver excellent customer service.

Field service dispatch management software makes it simple to keep track of your customers’ information, including things like:

  • Name and address are required
  • History of service
  • Special requests are welcome
  • Payment status is currently unavailable

You may also send automatic reminders to your customers to remind them of impending appointments.

Another benefit is that automatic follow-ups from the correct job dispatch software will guarantee that everyone of your clients feels like they are getting enough attention that they deserve.

4. A smartphone app for field technicians

Communication is one of the most difficult issues for field service companies to overcome. This is due to the fact that some members of your team are out there in the field and others are in the offices.

Communication, on the other hand, is essential to assure that everyone is on the same page. Just choose a job dispatch system with a smartphone app to bridge the gap. This is why.

While on the job, your field service professionals may connect with your office via a mobile app, and vice versa.

This means you’ll always be aware of the progress of a task and will be notified promptly if any concerns emerge. Similarly, a mobile app allows your office team to connect with field technicians in bulk if, for example, a task is canceled or bad weather is forecast.

Your field technicians can also use a mobile app to:

  • Keep track of how much time they spend on the work.
  • Photographs should be uploaded.
  • On-site capture of e-signatures.

Are you ready to step up your dispatching game? Begin your free trial with Fieldy right now!


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a field service technician explaining the benefits of field service dispatch software