What is FSM software?
FSM systems use mobile equipment to automate and regulate field operations of service workers. The FSM market was worth more than $3.5 billion in 2019, and many bigger software firms such as Salesforce have since added FSM to their stack as one of their key offerings. Due to the rise in consumer demands and the growing complexity of managing logistics, many business owners, as well as employees, stockholders and customers are seeking some sort of automation in their day-to-day jobs, thus seeing value in FSM software.Industries that can/should leverage FSM
Since its inception, FSM software has entirely changed the way field service management has been done across a varied range of industries. For example:- Courier companies are using FSM software to improve their processes by removing inefficiencies and thereby save cost and enhance driver efficiency.
- Telecom companies are using FSM’s intelligent scheduling and vehicle tracking capability to reduce missed appointments rate and consumer complaints.
- Construction companies are using FSM software to make tracking and maintaining pricey machinery easier. And with the help of access to real-time data the progress of each job can be closely monitored.
- In the healthcare industry FSM tools are used by doctors, nurses and paramedics to have accurate information on patient records.
