Automated Field Service Management
Predictive maintenance is all about utilizing IoT and/or sensors linked with analytics and machine learning to forecast the tasks that will need maintenance in the future. It can also identify the right time for equipment to be serviced, aiming for all the maintenance to be finished just in time. Some of the advantages of utilizing a predictive maintenance solution are:- Increased availability of the system
- Reduced operational and repair cost
- No unexpected breakdowns
Automation in FSM
By deploying a field service automation solution companies can gain several advantages, including (but not limited to):- Field service automation software stores all data in an easy-to-access format, and provides an indexable archive within the solution, resulting in less or no paperwork to execute processes.
- With mobile apps and access to smart devices that are linked to automated FSM software, technicians can instantly check their work orders, inventory allocation, service-level agreements (SLAs), and more, while out in the field.
- For quick invoicing, technicians while still on-site can send all necessary details regarding their jobs to headquarters, including information such as time spent, components and supplies utilized, and even the client's electronic signature.
- Field service automation software provides dispatchers complete insight and access to technicians' work schedules, allowing them to make modifications and updates to jobs on the fly if necessary.
