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Category: Field Service Management

Fieldy : How to protect your business data with field service management software

Posted on by Gavaskar Rajagopal

Gavaskar Rajagopal

On a daily basis, field service management software (FSM) can be quite beneficial in eliminating counterproductive losses. An integrated business service management software may save your company money on everything from costly communication gaps to outright thievery.It’s essential to pick the right technology for your industry, both in terms of capability and reliability.

Read on to discover about the most common sources of risk for your business and how Fieldy, a dependable field service management software, can help you prevent them.

Typical sources of risk for field management firms:

1. Broken security measures:

Many organizations aren’t aware of the dangers that come with cybersecurity failures. While the benefits and dangers of cloud computing tend to favor cloud-based services in general, many firms that use cloud-based management software fail to recognise the risks. It’s extremely simple to avoid security issues in cloud computing if you know that low-quality web-based field service management software frequently fails to properly encrypt web-based data. Because your databases aren’t encrypted or secure, they’re vulnerable to attack and theft, resulting in major data loss and leakage.

2. Ineffective data backup plan:

Each year, 6% of all computers experience some type of data loss, which may be disastrous for any business. Nearly 60% of businesses that lose data, shut down within six months, and even minor data losses can cause major financial problems. While most current systems have built-in backup procedures to assist avoid data loss, lower-quality field service management software frequently backs up, meaning that a single power outage at your providers’ location might result in you losing days, if not all, of data.

How Fieldy, a reliable field service management software can minimize risk

Service management software solutions like Fieldy can assist you in minimizing all of the above risks, lowering the likelihood of your company incurring avoidable costs and losses. By improving communication and merging your whole field service company’ processes into one integrated application, you and your employees will be much more informed and interconnected than ever before.

Mobile capability and security:

Most technicians are unable to transport a laptop to each location, which is why a field service management solution for mobile devices is offered. Technicians can keep up to date on their jobs for the day, interact with their home office and other technicians, and record key information about the job, such as inventory utilized, time spent, and client information and approval, using an appropriate tablet or smartphone. This has the potential to greatly boost employee satisfaction. The only thing to keep an eye out for is to ensure that such mobile applications are properly secured and protected from hacking.

Electronic signatures:

Keeping track of paper signatures for each and every service that each of your personnel provides can be a pain, especially when they are managing multiple jobs per day. Your client’s content is preserved digitally for simple access and reference with an electronic signature capture. This guarantees that all confirmations are tracked and stored correctly. This also safeguards you from claims made against your bills.

Customizable online quotes:

These are a huge help to your business in both directions. Your client receives a digital copy of whatever you quoted them for, and your firm receives a digital copy of the request, replete with customer information, request specifics, and any other information contained in the estimate. These aid in the streamlining of your procedures and the improvement of profitability.

Matching technician skills:

One of the most difficult aspects of managing field services is juggling many techs at once. Different specialists specialize in different areas; for example, one electrician may excel at breaker installation while another excels at light fixture installation. Your field service management solution can automatically make suggestions for which technician to use at which job after digitally assigning and ranking your employees with different skills. This greatly streamlines your end of the business. This also means that underqualified technicians aren’t allocated to assignments that are above their capabilities, lowering the risk of workplace injuries.

Electronic inventory orders:

Putting together an inventory order can be time-consuming. You have a full burden on your hands just tracking the amount of product used every purchase, tracking when inventory is stored vs. used, taking inventory, and deciding when to order inventory so it comes before you entirely run out. Electronic inventory tracking and ordering can help alleviate some of the load by automatically tracking product as it is used and ordering fresh stock when the amount held reaches a specified threshold. Inventory shortages are avoided as a result of this.

Fieldy, a reliable service management software solution was created specifically for the field service industry, making it easier than ever to create, schedule, dispatch, and track service calls for your field service company. We make it easier for your team to work together by allowing easier communication between your office staff and field crew, as well as providing your employees with a simple and accessible means to collect and exchange data. Even better, we use advanced security mechanisms and reporting capabilities to keep all of your acquired information safe, secure, and accessible.

Contact us today to learn more about Fieldy and the incredible potential it holds as a field service management software.

Schedule a free demo here.

Top review sites matter most for your home service business

Posted on by Rose

Rose

Every day, 12% of people searched for a home maintenance business on the internet. The numbers have spoken. You’re missing out on a lot of revenue if you’re not creating and monitoring review sites for your company. What’s the best place to start? You don’t have to conduct the research since we did it for you. Go on and learn about the top 4 home service businesses review sites so you can decide which one to list your home maintenance service company on.

1. Google My Business

Because Google is the most popular home service business review site across countries claiming your Google My Business page should be your top priority. Make sure it’s up to date with accurate information, such as hours and contact information. People may leave reviews directly on Google, but they also pull evaluations from all around the internet to impact your position. Higher ratings imply greater exposure.

Visit www.google.com/business to claim your profile.

2. Facebook

Facebook is, coincidentally, the second most popular website across regions. Facebook is also an excellent platform for generating and marketing reviews. Facebook has a daily active user base of 1.47 billion people. Its sponsored content targeting tools allow you to pick and select who you want to target. The creation of Facebook pages is simple and free. But be careful: you can’t change or erase Facebook reviews that have been placed on your page. Request prior and current customers to like your page and write a review. Then you may start promoting to get others to read your 5-star ratings for your home service business!

3. Yelp

While Yelp is best known for restaurant reviews, individuals use it to get information on a variety of topics, including home services companies. Monthly active users on Yelp are estimated to be at 173 million. Many of them have the mobile app, which makes leaving a review on your business a breeze. Make sure you’re reacting to yelpers in a proactive and professional manner in order to persuade them to modify their review or at the very least mitigate the harm. On the bright side, Yelp reviews are usually picked up by Google, so you should take advantage of this platform to build trust within the prospects for your home service business.

4. The Better Business Bureau (BBB)

The Better Company Bureau (BBB) is a well-known name in the business ratings and reviews industry. Based on reviews, you will be graded on a letter scale ranging from A to F. The amount of reviews, type of reviews, whether reviews have been handled, and your sort of company are all factors in determining your grade. Because the BBB has such a high level of trust, it may have a significant influence on a small firm. There are a number of other advantages to being a member of the Better Business Bureau. Access to workshops and other training resources is available in some cases.

Your SEO rating will improve if you have a well-established and consistent online presence across several domains. This increases the chances of a new client finding you. You may also build confidence with potential clients by using many sites with favorable evaluations.

Consumers trust internet reviews as much as personal recommendations, according to 85% of respondents. Are you ensuring that your company is portrayed in the best possible light across numerous review sites for home service business? You must double down on sourcing reviews on these sites, if you haven’t begun already.

How to choose a best field service management software

Posted on by Rose

Rose

Technology is always changing and expanding, bringing with it new trends and phrases. In comparison to Field Service Management (FSM), business mobile workforce maintenance and management is a newer business category, and its growth will reflect how the way businesses deliver services to consumers and customers has changed as a result of innovations and creations in the latest trends and technology, such as androids and smartphones, as well as changing customer or prospect preferences.

In the process of implementing an FSM system a company might require a significant amount of time and money — at least at first. During this period, it is critical for the firm to remember that comparing different systems and making a selection based on the outcomes of those comparisons is a smart idea. The benefits of a well-chosen FSM system are numerous. There are several factors to consider while selecting the perfect one, all of which might have an impact on the overall product. The organisation should devote time to researching several possibilities so that they may select the best one for their purposes.

1. Recognize your company’s requirements

It’s easy to get caught in field service management software’s grandiose, jargon-filled boasts.

Talking to field service executives, helpdesk personnel, delivery, and supply chain partners is the greatest method to understand your genuine company demands. Because these are teams that will be talking with one another via various platforms that aren’t compatible. Involving people in your decision-making will clear the air on needed features, gaps that must be addressed, and bottlenecks that must be identified.

2. Mobility

If a field service management software doesn’t include a mobile option, it’s useless. Technicians may gain real-time access to work details including service requests, billing information, etc. with smart mobile service. It would be beneficial if you looked into features like in-field triage and scheduling adjustments based on domain expertise, parts availability, and proximity. Allowing professionals this level of openness can help you boost your first-time fix rate and maintain clients. Work orders and fill updates should be able to be completed even if the programme is unavailable due to lack of internet connectivity.

After this, it’s now up to you to utilise the features and functions of an FSM software as benchmarks when choosing the best field service management software.

3. Feature to organize field teams and volunteer groups

If your company provides a variety of services, make sure the field service management software you choose allows you to divide them into service groups based on technicality and technician skill. For example,’replacing machine components’ may have its own group of field technicians, while ‘regular service’ could have its own group. This feature will assist you in creating well-defined roles, allocating the appropriate resources to relevant field activities, and effectively managing your personnel.

4. Omnichannel assistance to get a 360-degree perspective of your customers

Field service management necessitates collaboration between customer service representatives and field service executives. Collaboration is challenging in traditional systems since information is difficult to convey between agents and technicians. A contemporary field service management software, on the other hand, gives the entire context about a customer’s dialogues across several channels in a single view. To cooperate, customer care representatives and field service professionals no longer have to switch between several tools or windows.

5. Scheduling and appointments with a single tap depending on agent availability

A clear field agent calendar would be provided by the ideal field service management software, allowing field agents to allocate assignments conscientiously and without scheduling conflicts. Aside from automatic routing, helpdesk agents should be able to override tasks and allocate them to the most qualified and available agent based on expertise and geography.

It should be as easy as dragging and dropping assignments into the calendars of the agents.

Various types of field trips might have different SLAs.

Along with the benefits listed above, the security of cloud-hosted software, access to consolidated information, smart scheduling capabilities, and extensive reporting and analytics not only make agents’ work simpler, but they also improve customers’ whole digital experience.

The correct field service management software can help you succeed in your organisation.
By choosing the proper solution, you may increase your field service agents’ mobility, streamline operations, and remove the laborious paperwork that comes with large orders.

Well, Fieldy has it all. To know more about its capabilities, feature availability and more, reach out to us right away.

5 Ways field service management software can increase your ROI

Posted on by Priya

Priya

By 2025, the onsite services industry is expected to surpass $5.1 billion in market share. As a result, customers expect to receive enhanced service, at the right time and at the right place.

However, technicians have to combat several obstacles, such as: slow functioning equipment, limited access to data, activities that require manual entry, and so on and so forth.

With all the given obstacles, how can field service providers give their best? The answer is by opting a Field service management software. Field service management software can help organisations address 2 of the main concerns:

  • Ensuring workforce efficiency
  • Customer satisfaction

Field service management software and mobile apps have a variety of advantages, including making field technicians’ duties easier, increasing customer and staff happiness, and streamlining internal operations.

Continue reading to learn more about the advantages of field service management and how they relate to ROI of the business.

Field service management advantages

Tools like augmented reality (AR), cloud-based knowledge sharing, and field service management (FSM) systems are expected to be used in more than half of the field service organisations by 2025. In order to cater to the growing customer expectations, an exceptional FSM tool should reap ROI by not just reducing paperwork but also by speeding up invoicing and doing much more. It should also raise the productivity of the workforce, elevate customer experience, cut costs, and aid in boosting the company’s bottom line.

1. Seamless and streamlined communication

FSM software makes communication seamless and keeps the workforce connected, by helping them share information without having to go through tedious workflow. FSM software can be used to plan service calls by dispatchers. Additionally, field technicians can use the FSM tool’s mobile app to stay informed about their assigned jobs and also keep the customers aware about their arrival.

2. Time efficiency

FSM software helps contractors save time by making the processes efficient, also by making communication easier. With the mobile version of FSM software, technicians can save time by accessing and offering information to customers on the go. Similarly, dispatchers can save time by gaining visibility into customer data through a single platform.

3. Optimized staff management

Managing and scheduling a whole group of deskless workforce demands a lot of time and energy. Additionally, adding a last-minute emergency task can be extremely painful. By implementing a FSM tool, field service offering organisations can certainly benefit by bridging the gap between office, customer and the field.

4. Invoicing accuracy and efficiency

Field workers/technicians can make use of the field service management software to take notes in the CRM, generate invoices, and make sure they record signatures on the spot. With the paperless workflow of managing field jobs, technicians do not have the need to return to the office or produce papers once the job is finished.

5. Boost customer satisfaction

Customers always demand a seamless and more modernised service experience from companies. In order to satisfy their service-facing demands, companies use FSM tool to offer fully customizable portals with real-time notifications, two-way chat with their assigned technician, warranty coverage, and more.

With some of the FSM tools out there, customers can also be provided with technicians or specialists they are already familiar with, they will also have a database where they can view their whole order history.
This type of accessibility to historical information can certainly boost the consumer experience, having a great impact in the ROI.

FSM software solves some of the most prominent and frequent issues that often affect the continuous client experience a field service firm can/should offer a customer. Such as,

  • Inability to move the job to nearby technicians, due to the lack of visibility into technician’s location
  • Inaccessibility to real-time information on client’s requests, availability and more
  • Workflows that demand paperwork

With FSM tool field technicians can gain access to the information they need on their way to their next appointment and can stay aware of the whereabouts of a specific job.

Well,

The ultimate aim of a Field Service Management software is to eventually boost your bottom line. In order to get there, your entire field operation should be more efficient, by lowering operational costs, managing inventory efficiently, streamlining customer communication, etc. By cutting costs and by improving how your field service processes are executed, your ROI for investing in a FSM software can be multiplied many times.

Summary:

A field service management software is one of the critical investments you can make to improve the overall operations and revenue of your company.

Field service management software: 4 top must-haves

Posted on by Kiran Kumar

Kiran Kumar

One of the most difficult operational responsibilities for most field service providers is managing a team of technicians. They may still rely on antiquated manual techniques to assign work and track their mobile workforce, which is a time-consuming and error-prone process.

Furthermore, field technicians respond to emergency calls on a daily basis, which must be prioritized over their usual process and necessitate immediate schedule modifications. Poor customer service, idle technician time, and low efficiency can all be caused by minor misunderstandings, delays, or missing information.

Let’s look at 4 key features of a Field Service Management tool that will help you make the most of the software and deliver desired results for your field service business.

1. Work order management

Work orders, like everything else these days, have gone digital. Who wants to deal with paperwork orders in the first place? Work order management is a typical component of field service software that simplifies and clarifies the process. When a project is received and allocated, the technician who was given it is noted on the work order so that everyone knows who was in charge of doing it.

This function also allows technicians to record their work at a specific task. Techs have the ability to take notes, capture video and audio, and photographs. In this manner, information about the job may be quickly retrieved in the future by office employees or various specialists without worrying about poor handwriting or misplaced notepads.

Then, after work is completed, your experts may label it as such in the system. Nobody will have to wonder if a project was finished since they can simply check the system to view the status of all of the work orders. Work orders are retained even after they’ve been completed so you may review them later if necessary. However, double-check your vendor’s data storage plans to ensure you have access to documents going back as far as you need.

2. Inventory management

By keeping track of the components your technicians utilize on a regular basis, field service management may aid your asset management efforts. Because your field personnel is likely to utilize many of the same parts to accomplish a variety of jobs and repairs, you must ensure that those parts are always in stock. You can keep track of your inventory levels with field service software that includes parts inventory management tools.

The system keeps track of every time a technician takes or uses a tool, allowing you to keep track of your inventory in real-time. Many providers will give you an alert when a part’s inventory reaches a specific level, so you’ll always know when you need to purchase more. Furthermore, several systems combine analytics with inventory software to provide demand projections. This informs office employees about which components are most frequently utilized and when they should anticipate restocking.

3. Scheduling and dispatching

Supervisors have comprehensive insight into the performance of field service executives, which aids in task scheduling. FSM software can automate the whole scheduling process with a centralized hub for day-to-day operations. Executives are automatically alerted of the nature and location of their next task once it has been arranged. This eliminates work duplication and ensures that the proper executive and tools are on hand when and where they are needed.

Smart scheduling: Allows dispatchers to make last-minute changes to schedules while techs are automatically updated. For allocating new work, technicians are also sorted by competence, availability, and other factors.

Text alerts: In this case, text notifications are customer-facing and may be used as a service reminder as well as a message that a technician is on the way or that the appointment has to be rescheduled.

4. Ongoing billing and service-based billing

When you manage a field service firm, you rely on a variety of income sources, the most common of which are fee-for-service and service contracts. Each of these tasks necessitates tracking, administration, and payment processing. Each of these can be difficult to manage—fee-for-service may necessitate invoicing, mobile app payments, and more; service contracts may necessitate functional billing and recurring revenue management. Add in-warranty repairs or maintenance, and the processes for each of them need having the correct information at the right time.

When it comes to choosing a field service management software that works for you or your company, all of the factors stated above are critical. Well, while you are deciding which product to go with you might as well want to check out how efficient field service management software is.

What is field service management software and why it matters?

Posted on by Saranya

Saranya

Adding to what you may already know,

Managing a team of field service professionals is the most operationally daunting duty. The efforts are enormous if one wants to streamline, manage and keep track of all the unexpected changes that could possibly occur at any time in the field servicing job, as there are plentiful variables that need to be logged, monitored and regulated by manual labour.

Oftentimes, firms have to tackle inadequate information, lags, and invalid or missing information in these instances and while some of it is handled by electronic databases, yet human error is non-negligible.

With the advancement in how we can stay connected with each other and the rest of the world via our mobile devices, all-the-time, it was obvious to come up with a technological solution that can help companies manage mobile workforces and field service operations seamlessly and efficiently.

This resulted in the development of advanced field service management (FSM) systems.

What is FSM software?

FSM systems use mobile equipment to automate and regulate field operations of service workers. The FSM market was worth more than $3.5 billion in 2019, and many bigger software firms such as Salesforce have since added FSM to their stack as one of their key offerings.

Due to the rise in consumer demands and the growing complexity of managing logistics, many business owners, as well as employees, stockholders and customers are seeking some sort of automation in their day-to-day jobs, thus seeing value in FSM software.

Industries that can/should leverage FSM

Since its inception, FSM software has entirely changed the way field service management has been done across a varied range of industries. For example:

  • Courier companies are using FSM software to improve their processes by removing
    inefficiencies and thereby save cost and enhance driver efficiency.
  • Telecom companies are using FSM’s intelligent scheduling and vehicle tracking
    capability to reduce missed appointments rate and consumer complaints.
  • Construction companies are using FSM software to make tracking and maintaining pricey
    machinery easier. And with the help of access to real-time data the progress of each job
    can be closely monitored.
  • In the healthcare industry FSM tools are used by doctors, nurses and paramedics to have
    accurate information on patient records.

In a nutshell, existing FSM software and the innovations in tools by new entrants are benefiting a wide range of SMB, Mid-market and enterprise companies across industries.

Importance of field service management software

Customers do not like service delays, miscommunications, and incoherent customer service. Hence it is essential for companies to have a defined coordination system between workers and the customers in order to offer the best customer service possible. With FSM software, companies can seamlessly keep track of customer requests and unprecedented internal changes in a more informed way.

What is the current role/impact of field service management?

The role and impact of an FSM software may vary based on the nature of the business, customer base, needs of the customers and employees, and other external parameters. So in order for a successful implementation of a FSM software what does it require?

In order to support the growing need of the work-from-home workforce, the nature of FSM software has been constantly evolving. Despite all the sudden shift in how people work and interact with the world, usage of software solutions has resulted in significant rise in productivity, reduction in cost and service betterment.

With the help of advanced FSM software consumers/customers can now have easy access to their service requests. And with no extra phone calls to the company, customers can receive information regarding service professional’s arrival time, status of their service request, so on and so forth.

Field service management uses

Field service management software don’t just aid companies with their customer service efforts, but also help them with cost control. Along with that, the FSM solution allows workers to be proactive and do their jobs on time and more swiftly.

Listed below are some of the benefits of Field Service Management software:

Defined workflows: FSM tools help workers adhere to a defined workflow from start to end, whether in the field or not, which directly impacts the efficiency of the work executed and service offered. It also helps workers organize their tasks, stay in sync with their fellow colleagues and also stay ahead of time. With this level of coordination, the service offered is always a hit.

Less/Zero-paperwork: By integrating FMS software with tools like EDMS (electronic document management system) companies can quickly cut down on the amount of paper and manual work done, and also eliminate the dependencies on old and outdated filing systems, altogether.

Seamless scheduling regime: FMS tool helps organizations/workers reduce service disagreements/conflicts, double down on offering better customer service, and save ample money and time. On the other hand customers are benefited with lesser wait time, service precision and overall a positive service experience.

Precise resource and task allotment: field service management software allows organizations to be on point with assigning the right person for service requests. Advanced FSM systems can identify workers’ strengths and match them with relevant service needs/activities, and also takes into account the job location, deadline and cost applied. This improves the overall quality of the service as well as employee morale, and lastly, the jobs are done efficiently.

Improved work quality: As all the real-time data points on employees, customers and software usage get fed into the FSM software, the team can leverage these insights and drive new process innovations. With multiple data points, the system can easily identify service gaps and predict possible breakdowns, time frame to finish a specific type of job, etc. which can aid organisations with workforce planning and much more.

In the closing…

For a company like yours a FSM software can help with automating critical processes like auto-filling work order forms, notifying clients with service status updates, dispatching workers, monitoring asset usage, regular maintenance of critical machinery, etc. But before opting for a Field service management (FSM) software it’s important to focus on the cost of the tool, customer experience with the product so far, process digitization capabilities offered, and mainly the scalability of the system to fit all your future business expansions.

Well, checkout how field service management software can amp up your field service management game!

What are the top 6 characteristics to see in a field service management software?

Posted on by Rose

Rose

It’s critical to understand what features are available and what they can accomplish for your company before selecting the finest field service management software.

The world may be at a standstill, but your stack of documents on your desk isn’t. This is the primary reason for the existence of Field Service Management. By opting for Field Service Management software, we can put an end to endless papers loaded with repair orders and customer evaluations, nonstop phone calls to instruct your technician, and the inconvenience of printing, filing, and walking from office to office.

The characteristics of most field service management software systems are similar. The characteristics listed below are common in most systems. We categorised common features by overall business function to make navigating easier

1. Dispatching and scheduling in field service management software

This feature is at the top of the list and is a necessity when it comes to defining Field Service Management Software. Companies need a smart scheduling and dispatching solution to allocate personnel to work orders based on their availability, capabilities, geographic location, and severity codes. It eliminates the stress associated with drawing columns and printing schedules. It speeds up dispatching and gets the work done more quickly.

2. Field service management software with integrations

It is a necessary feature for Field Service Management Software to give consumers smooth service. GPS, QuickBooks, IoT, API, and many more connections that are common in most FSM software that aids businesses in data analysis and sorting. Finance, inventories, customer relationships, and time tracking may all benefit from integrations.

3. Work order management in field service management software

The appropriate and timely processing of work orders is known as work order management.
FSM tool with work order management capability will allow facility managers to keep track of and manage all work orders from a single dashboard.

The programme provides a single location for creating service requests, tracking job completion, and receiving real-time progress updates. It provides location managers with an advantage by allowing them to handle orders across many locations.

4. Field service management software with mobile app

When it comes to measuring the reality on the ground, the state of customer experience with field services (plumbers, electricians, drivers, HVAC, engineers, physicians, and so on) is still generally poor, and management is powerless to intervene since they cannot observe what is going on in the “field.” But does that imply that things will remain the same in the future?

What if FSM organisations could be empowered in a very easy way to operate in real-time and take a proactive approach to field management? What technologies are available to make Field Service Management more visible for both management and customers?

A suitably tailored Field Service Management mobile app is the answer. It also provides for the resolution of three major issues:

  • Improves productivity
  • Saves expenses
  • Boosts customer happiness
5. Inventory management in field service management software

Having an inventory management system comes with a slew of advantages. Inventory management saves time and money while helping you to quickly and efficiently meet your customers’ demands. Not only that, but when employed technicians have access to inventory components management, they are more productive and effective. Investing in inventory management improves communication across departments and simplifies communication from the field to the warehouse.

6. Data management in field service management software

Data is critical for enhancing visibility of your business operations, and being able to collect data from remote locations is especially crucial for field service companies.

Here are some aspects that are prevalent in data collecting and processing:

  • Time and expenditure tracking: Technicians may clock in and out of jobs to keep track of how much time they spend on each one.
  • Customize your contracts and forms to improve consumer knowledge and familiarity with your brand.
  • Electronic signature capture: Complete a contract in one email and allow field staff to capture digital signatures.
  • Reporting: Make use of the information obtained to develop business insights.

In the closing…

Every company needs a pillar to help it grow and chart its course to success. Field Service Management Software lives by this credo. Many are summoned, but only a handful have a chance due to their unrivalled characteristics.

Check out how FSM software can help you out in the journey of building a successful FSM business.

Five predictions for field service management for 2021

Posted on by Gavaskar Rajagopal

Gavaskar Rajagopal

The field service management industry is a business that is always changing at a rapid rate.

Field service procedures are working hard to meet growing customer expectations for services as well as the demand for high efficiency in equipment-related activities. And this was before the market was confronted with the new reality brought on by the COVID-19 epidemic.

Without a question, companies that want to stay on top must be well-versed in new technologies as well as current techniques and concepts for AI, machine learning, and augmented reality deployment. When these areas are properly understood and implemented, they ensure an acceptable degree of expectation and commercial value. The purpose of this article is to provide a quick overview of the top 5 predictions for Field Service Management for 2021 and their business implications.

1. Automation in field service management

Almost every field service discussion includes the phrase “automation.” Every well-known FSM solution on the market includes this as a standard feature. It is feasible to automate job assignment procedures with the appropriate scripting and pre-configuration. That, however, is no longer sufficient.

Field service software automates tasks including establishing a task to conduct maintenance services, scheduling and assigning field service professionals, and tracking the position of workers, among others. The following are some of the major advantages of adopting field service automation software:

  • The productivity of field labourers has increased. All customer- and service-related data is centralised in one location, making it easy for technicians to evaluate repair orders and service-level agreements, for example.
  • Dispatchers can use automated intelligent scheduling to allocate the best personnel to the project based on their talents, work schedules, and GPS location. As soon as a new work order is given to them, technicians will receive real-time notifications.
  • Resolution time is reduced. Workers may remotely monitor an asset, look for information on comparable work orders, read knowledge articles, and watch video lessons to help them solve the problem faster.

2. Technician enablement

Incoming technologies like augmented reality and holo-lenses, which allow for the execution of complicated tasks with real-time supervision and direct access to a knowledge base, help field technicians as well. Every aspect that enhances a technician’s work style improves overall efficiency, first-time fix rate, and, ultimately, customer happiness.

Other options, such as unmanned aerial vehicles, are also available to assist field technicians.
Drone inspection of hard-to-reach regions offers significant advantages over the old, human-based method, particularly in the telecommunications and oil and gas industries (see our white paper to discover how integrating drones with AI/ML may cut field service maintenance costs).

When combined with cloud services or an IoT platform, the site survey and inventory procedures may be completely automated. In this scenario, the job may be done more easily and swiftly owing to a wearable that shows the extent of work to be done by the technician and checks their health status.

3. Proactive and predictive maintenance

People are spending more time at home, which makes them more conscious of the state of their appliances. It’s having an effect on their utility costs as well. As a result, there is a shift in concentration. Customers want to ensure that their home gadgets are completely working, thus they want to be aware of any potential breakdowns or malfunctions. The Internet of Things can link household equipment to management software provided by a service provider.

When a possible or imminent problem is detected, the IoT system monitors performance and sends an alarm to the consumer and provider. This level of predictability allows for maintenance to be planned ahead of time. As more individuals take measures to make their houses smarter, boosting functionality for remote working and socialising, it’s a metric that’s becoming increasingly significant.

4. Mobile apps

Digital apps are just now beginning to be used in the field service business to improve service delivery. Not every business is ready to integrate mobile app features into its field service management software. Those that are able to do so will have a significant edge.

Within the field service software package, mobile applications allow personnel and consumers to connect. They can also be used by field service employees to record and track task progress.

5. Upgraded risk management process

Field service personnel have never had to be concerned about where they — or their clients — have been, but businesses are increasingly taking steps to guarantee that in-person site visits are as secure as possible. Field service companies are developing pre-screening questions that their technicians may use to assess the risk of exposure for various activities, particularly those in high-risk environments like nursing homes or hospitals. For the foreseeable future, this will most likely be a risk management trend.

Field service is now proactive rather than reactive. These emerging field service trends can help you pivot in the aftermath of COVID-19 if your objective is to empower technicians, enhance customer interaction, and convert field service into a profit-generating arm of your organisation.

The next step is to look at a comprehensive solution that will give you the tools you need to implement these trends.

Fieldy is a comprehensive field service management system with a robust feature set designed to improve every element of field service operations, including client asset management, work order management, predictive maintenance, and more.

Please don’t hesitate to contact our trained field service specialists field service management software 2021 if you’d like to learn more about these and other field service trends, as well as how Fieldy may benefit your company.