How to strengthen data security and privacy with FSM software?
October 13, 2021
On a daily basis, field service management (FSM) software can be quite beneficial in eliminating counterproductive losses. An integrated field service management solution may save your company money on everything from costly communication gaps to outright thievery. However, there are several risks to be aware of when using field service management software. It’s critical to select the best software for your sector, both in terms of functionality and security features.
Continue reading to discover the most common causes of risk for your business and how to mitigate them with effective field service management software.
The most common software risk sources in FSM software
Minimizing risks is one of the most significant aspects of preventing problems in your regular tasks, and in order to do so, you must first understand risk. While the majority of high-quality field service management software helps to mitigate these challenges, less-than-stellar software might leave you exposed and possibly worsen them.
The following are some of the most typical sources of risk for field management firms:
The security that isn’t up to par: Many organizations aren’t aware of the dangers that come with cybersecurity failures. This is especially true for cloud-based software and applications. While the benefits and dangers of cloud computing tend to favor cloud-based services in general, many firms that use cloud-based management software fail to recognize the risks. It’s extremely simple to avoid security issues in cloud computing if you know that low-quality web-based field service management software frequently fails to properly encrypt business-sensitive data like customer information, quotes and invoices.
Unsecured Devices: As mobile device capabilities improve, the use of mobile devices in the workplace has increased dramatically. This is especially true for labor-intensive jobs like construction, electrical, and HVAC services, where mobile devices allow staff to stay in touch with the office while on the job. While field service software with mobile capabilities might be a huge productivity gain for most businesses, one that is poorly built can cause even more issues.
When it comes to connecting to Wi-Fi networks, many mobile devices offer fewer security safeguards than laptops.
When you connect your mobile devices to these Wi-Fi networks, they become vulnerable to viruses and cyberattacks. While many high-quality field service management software providers create mobile apps with built-in security against such attacks, low-cost software may include apps that do not. Using such an app may result in an employee’s device unwittingly disclosing secret financial or identity information about your company and customers, thus exposing your company to financial and security risks.
How can FSM software help you reduce data privacy risks?
All of the above hazards can be mitigated using field service management software, lowering the likelihood of your company incurring avoidable costs and losses. You and your staff may be more empowered and connected than ever before by enhancing communication and integrating your whole field service business’ activities into one integrated application.
The following are some of the risk-reducing features that an efficient field service management software can provide:
Improved Security: It can provide the highest level of security. Not only are all of the servers housed in secure hosting facilities designed to thwart any attempted theft, but all of the data will be encrypted, the same as that used by Fortune 500 banks and financial organisations. It will make sure that your information is kept as safe as possible.
Storage and Accessibility: Storing all of your company’s data within your internal systems might quickly fill up your digital storage space, especially after years of operation. An efficient FSM software can provide you with 100 gigabytes of storage space on a highly secure cloud-based system instead of clogging up your hard drive and paying for your own server hosting. Do you require more? At a modest cost, the tool can expand your storage plan as needed. The cloud-based system not only gives you extra storage, but it also allows you to access your data from anywhere in the world using your mobile device or home computer.
The software can perform regular data backups at each facility, including digital backups every hour, and take backups every week for media redundancy. This data backup ensures that your data is safe in the event of a problem with any of the servers.
Maintaining Compliance: The software’s capacity to automatically and continuously update data as it is collected allows your company to stay in compliance with regulatory organizations at all times. You may reduce risks and avoid violations and complaints against your firm by organizing all of your company’s information and keeping it at your fingertips. Furthermore, the software’s strict security features help to ensure that all information is kept as safe and secure as possible.
Contact us today to learn about FSM software for scheduling and dispatching and the extraordinary potential of our field service management software, as well as to set up a free demonstration!