1. Automation in field service management
Almost every field service discussion includes the phrase "automation." Every well-known FSM solution on the market includes this as a standard feature. It is feasible to automate job assignment procedures with the appropriate scripting and pre-configuration. That, however, is no longer sufficient. Field service software automates tasks including establishing a task to conduct maintenance services, scheduling and assigning field service professionals, and tracking the position of workers, among others. The following are some of the major advantages of adopting field service automation software:- The productivity of field labourers has increased. All customer- and service-related data is centralised in one location, making it easy for technicians to evaluate repair orders and service-level agreements, for example.
- Dispatchers can use automated intelligent scheduling to allocate the best personnel to the project based on their talents, work schedules, and GPS location. As soon as a new work order is given to them, technicians will receive real-time notifications.
- Resolution time is reduced. Workers may remotely monitor an asset, look for information on comparable work orders, read knowledge articles, and watch video lessons to help them solve the problem faster.
