1: Eliminate paper usage
Service businesses can no longer afford to overlook digital workplace technologies in 2018. From planning to completion, field service management software plays a critical role in all aspects of service delivery. Field service firms may achieve three goals at once with fully digitized flow of information and the correct data management approach. They are able to:- Lower your operational costs
- Boost the efficiency of field technicians
- Customer satisfaction should rise
- Everyone's a winner
- Dispatchers have all the necessary data to enhance and optimize travel routes
- Customers will get real-time updates on what is the status of their service requests
- Technicians can view their whole itinerary and review technical drawings and instructions while on the go using their mobile device
- Administrators have access to a dashboard that displays the overall picture of all client activity, such as appointment timings, repair timeframes, and the number of active service calls
