Customer Success StoryHow Multivac Gained Visibility, Traceability,
and Control Across Its Sales & Service
Workforce
As MULTIVAC expanded its sales and service operations, they needed a smarter way to streamline workflows, improve workforce visibility, and measure productivity across field teams. The business wanted to adopt a flexible solution that could adapt to its operations while supporting operational excellence at scale across sales and service functions.
Business Type
Manufacturing & Processing
Services
Packaging , Processing solutions
No. of users
50+
Location
Germany
(Global operations across 165 countries)
Video TestimonialA Word from MULTIVAC
ChallengesChallenges Behind MULTIVAC’s
Service Excellence
Workforce Productivity
Measuring productivity across sales and service teams was difficult, limiting visibility into workforce performance, accountability, and operational efficiency.
Rigid ERP Systems
Existing ERP software lacked flexibility, making it challenging to streamline sales and service workflows across teams and evolving business requirements.
Asset Traceability
Maintaining complete service histories and asset traceability across customer equipment became increasingly complex as service operations expanded.
Standardized Workflows
Ensuring standardized workflows, reporting formats, and documentation practices across sales and service teams was challenging without a unified operational framework.
Manual Reporting
Service reporting required considerable manual effort, delaying access to critical operational insights and slowing management decision-making processes.
Field Activity Tracking
Tracking field activities, travel time, and visit duration consistently was difficult, resulting in limited visibility across daily operations.
SolutionsFieldy's Solutions for MULTIVAC
Unified Platform
Fieldy unified sales and service operations on a single platform, enabling teams to manage workflows more efficiently and consistently.
Centralized Visibility
Centralized visibility across sales and service teams helped managers track field activities, productivity, and operational performance in real time.
Flexible Workflows
Flexible workflows and configurable processes allowed both sales and service operations to adapt seamlessly to business requirements.
Automated Reporting
Automated report generation with custom templates eliminated manual reporting efforts and accelerated access to sales and service insights.
Real-Time Tracking
Real-time tracking of travel time, visit duration, and field activities improved accountability across field sales representatives and service technicians.
Asset Traceability
Comprehensive asset traceability ensured service activity, maintenance record, and equipment history remained easily accessible and organized.
Standardized Processes
Standardized workflows and documentation practices created consistency across sales and service teams while supporting scalable growth.
Intuitive Experience
An intuitive and user-friendly experience encouraged adoption across the organization, reducing administrative effort and improving data accuracy.
Unified Platform
Fieldy unified sales and service operations on a single platform, enabling teams to manage workflows more efficiently and consistently.
Centralized Visibility
Centralized visibility across sales and service teams helped managers track field activities, productivity, and operational performance in real time.
Flexible Workflows
Flexible workflows and configurable processes allowed both sales and service operations to adapt seamlessly to business requirements.
Automated Reporting
Automated report generation with custom templates eliminated manual reporting efforts and accelerated access to sales and service insights.
Real-Time Tracking
Real-time tracking of travel time, visit duration, and field activities improved accountability across field sales representatives and service technicians.
Asset Traceability
Comprehensive asset traceability ensured service activity, maintenance record, and equipment history remained easily accessible and organized.
Standardized Processes
Standardized workflows and documentation practices created consistency across sales and service teams while supporting scalable growth.
Intuitive Experience
An intuitive and user-friendly experience encouraged adoption across the organization, reducing administrative effort and improving data accuracy.
The Result? Operational
Excellence, Delivered
MULTIVAC went from visibility challenges to measurable control.
50+
Field Workforce Centrally Managed
100%
Visibility into Service Activities
84%
Instant Access to Operational Reports
Mapping the Transformation Journey
Sales and service operations were managed through disconnected processes and workflows
Unified sales and service operations on a single platform
Improved collaboration, visibility, and operational efficiency
Limited visibility into sales and service workforce productivity
Centralized workforce tracking and performance monitoring
Greater accountability and measurable team performance
Existing software lacked the flexibility to support evolving business requirements
Configurable workflows tailored to operational needs
Higher adoption and seamless process alignment
Manual reporting delayed access to critical operational information
Automated report generation with custom templates
Faster reporting and quicker decision-making
Tracking field activities, travel time, and visit duration was challenging
Real-time monitoring of field operations and employee activities
Enhanced visibility across daily operations
Managing asset histories and service records became increasingly complex
Centralized asset traceability and service documentation
Complete visibility into equipment service history
Standardizing processes across sales and service teams was difficult
Structured workflows and documentation frameworks
Consistent execution across teams and locations
Growing operational complexity made scaling increasingly difficult
Single platform to manage expanding operations
Scalable growth supported by streamlined processes
Sales and service operations were managed through disconnected processes and workflows
Unified sales and service operations on a single platform
Improved collaboration, visibility, and operational efficiency
Limited visibility into sales and service workforce productivity
Centralized workforce tracking and performance monitoring
Greater accountability and measurable team performance
Existing software lacked the flexibility to support evolving business requirements
Configurable workflows tailored to operational needs
Higher adoption and seamless process alignment
Manual reporting delayed access to critical operational information
Automated report generation with custom templates
Faster reporting and quicker decision-making
Tracking field activities, travel time, and visit duration was challenging
Real-time monitoring of field operations and employee activities
Enhanced visibility across daily operations
Managing asset histories and service records became increasingly complex
Centralized asset traceability and service documentation
Complete visibility into equipment service history
Standardizing processes across sales and service teams was difficult
Structured workflows and documentation frameworks
Consistent execution across teams and locations
Growing operational complexity made scaling increasingly difficult
Single platform to manage expanding operations
Scalable growth supported by streamlined processes
Contact UsMove Beyond Managing. Start Scaling.
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