How Gemini Power Hydraulics Connected
Its Entire Sales-to-Service Journey
With a growing footprint across India's infrastructure and industrial sectors, Gemini Power Hydraulics needed a smarter way to manage installation, commissioning, and service operations. They sought a flexible solution that could simplify field execution, improve visibility, and connect the entire sales-to-service lifecycle.
Business Type
Manufacturing/Engineering
Services
Installation, Maintenance
Industry Type
Industrial Equipment
Location
India
Video TestimonialInside Gemini's Field Transformation
ChallengesChallenges Behind Geminiβs
Field Execution
Limited Productivity Visibility
Limited visibility into team productivity made it difficult to accurately measure performance and identify opportunities for operational improvement.
Inflexible Software Environment
A rigid software environment struggled to adapt to evolving workflows, creating friction across day-to-day business operations.
Low Technician Adoption
Instead of simplifying work, the existing platform introduced additional effort for technicians, impacting efficiency and user adoption.
Disconnected Field Operations
Field operations relied on disconnected processes, making coordination between teams and activities increasingly difficult to manage.
Fragmented Service Lifecycle
The journey from sales to installation, commissioning, and service lacked a seamless operational flow, resulting in process inefficiencies.
Limited Service & AMC Visibility
Monitoring annual maintenance contracts, parts consumption, and service profitability required greater visibility to support informed decision-making.
SolutionsSolutions Fieldy Delivered
Flexible Platform
Fieldy replaced Salesforce Service Cloud with a more adaptable platform designed to simplify field operations and improve technician usability.
Salesforce Integration
A seamless integration with Salesforce connected sales, installation, commissioning, and service activities into a unified operational workflow.
Process Automation
Automated processes reduced manual intervention across teams, enabling smoother coordination throughout the customer lifecycle.
Mobile Experience
An intuitive mobile experience improved technician adoption, helping field teams complete tasks with greater efficiency and accuracy.
Operational Visibility
Centralized visibility into field operations enabled managers to monitor activities, workforce performance, and execution more effectively.
Installation Workflow
Integrated installation and commissioning workflows ensured consistent execution while improving operational transparency across projects.
AMC Management
Comprehensive AMC management capabilities provided better control over maintenance contracts, service commitments, and customer support activities.
Profitability Insights
Real-time visibility into parts consumption and profit margins helped teams make informed decisions while improving service profitability.
Flexible Platform
Fieldy replaced Salesforce Service Cloud with a more adaptable platform designed to simplify field operations and improve technician usability.
Salesforce Integration
A seamless integration with Salesforce connected sales, installation, commissioning, and service activities into a unified operational workflow.
Process Automation
Automated processes reduced manual intervention across teams, enabling smoother coordination throughout the customer lifecycle.
Mobile Experience
An intuitive mobile experience improved technician adoption, helping field teams complete tasks with greater efficiency and accuracy.
Operational Visibility
Centralized visibility into field operations enabled managers to monitor activities, workforce performance, and execution more effectively.
Installation Workflow
Integrated installation and commissioning workflows ensured consistent execution while improving operational transparency across projects.
AMC Management
Comprehensive AMC management capabilities provided better control over maintenance contracts, service commitments, and customer support activities.
Profitability Insights
Real-time visibility into parts consumption and profit margins helped teams make informed decisions while improving service profitability.
The Result? A More Connected
Service Ecosystem
From technician adoption to AMC visibility, every stage of the operational journey became easier to scale.
100%
Sales-to-Service Process Visibility
3X
Seamless Installation & Commissioning Management
98%
AMC Performance Visibility
Mapping the Transformation Journey
Sales, installation, commissioning, and service operations lacked a connected operational flow
Integrated Fieldy with Salesforce to automate the sales-to-service journey.
Seamless continuity across customer-facing operations
Existing software struggled to adapt to evolving operational requirements
Replaced Salesforce Service Cloud with a flexible and configurable solution
Better alignment with business processes and higher user adoption
Technicians found the platform cumbersome, creating additional effort during daily operations
Delivered an intuitive and technician-friendly field experience
Improved usability, efficiency, and technician engagement
Critical field activities were managed through disconnected processes
Automated field operations through a centralized operational framework
Greater coordination and streamlined execution
Productivity was difficult to quantify across teams, limiting visibility into performance.
Centralized field operations and workforce visibility on a unified platform
Improved performance monitoring and operational accountability
Limited visibility into maintenance contracts and service commitments
Centralized AMC management with real-time operational oversight
Better control over maintenance operations and service delivery
Monitoring parts consumption and service profitability was challenging
Enabled visibility into parts usage and profit margins
Improved decision-making and operational profitability
Sales, installation, commissioning, and service operations lacked a connected operational flow
Integrated Fieldy with Salesforce to automate the sales-to-service journey.
Seamless continuity across customer-facing operations
Existing software struggled to adapt to evolving operational requirements
Replaced Salesforce Service Cloud with a flexible and configurable solution
Better alignment with business processes and higher user adoption
Technicians found the platform cumbersome, creating additional effort during daily operations
Delivered an intuitive and technician-friendly field experience
Improved usability, efficiency, and technician engagement
Critical field activities were managed through disconnected processes
Automated field operations through a centralized operational framework
Greater coordination and streamlined execution
Productivity was difficult to quantify across teams, limiting visibility into performance.
Centralized field operations and workforce visibility on a unified platform
Improved performance monitoring and operational accountability
Limited visibility into maintenance contracts and service commitments
Centralized AMC management with real-time operational oversight
Better control over maintenance operations and service delivery
Monitoring parts consumption and service profitability was challenging
Enabled visibility into parts usage and profit margins
Improved decision-making and operational profitability
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Service Journey?
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