How Bajaj Electricals Modernized AMC
Management and Field Service Operations with Fieldy

Managing dozens of dealer-owned service centers, where dealers execute services, made it quite difficult for Bajaj to oversee quality, compliance, and operations. Adding to the complexity, its service ecosystem of 4,000+ technicians and 100,000+ maintenance contracts (AMCs) required continuous management. However, Fieldy’s unified after-sales service platform simplified all operations, including service scheduling, contract management, and technician tracking.

Business Type

Manufacturing

Industry Type

Consumer Durables & Electrical Equipment

Services

After-Sales Service, AMC Management

Users

4,000+ Service Technicians

Location

India

Video Testimonial

The Fieldy Experience at Bajaj Electricals

Challenges

The Challenges Standing in the
Way of Bajaj’s Excellence

Dealer Network Management

Maintaining standardized processes, controls, and service quality across multiple independently managed service centers seemed difficult and required extra effort.

Productivity Blind Spots

Managing thousands of field technicians without a centralized monitoring system made it difficult to accurately measure productivity, performance, and service efficiency across teams.

AMC Management at Scale

Handling over 100,000 AMC contracts across diverse customer locations created operational complexity, making contract tracking and service scheduling increasingly challenging.

Disconnected Service Workflows

Disconnected workflows across ticket creation, technician allocation, and service tracking resulted in fragmented operations and reduced service execution efficiency.

Rigid Service Systems

The existing system lacked the flexibility required to accommodate varying organizational processes, making adoption difficult across teams and service functions.

Low Technician Adoption

Field technicians found the software complicated and time-consuming, resulting in additional administrative effort that affected productivity and overall user acceptance.

Fake GPS Tracking Issues

Frequent use of fake GPS applications by technicians made it difficult to verify field visits, affecting location accuracy, accountability, and service transparency.

Inefficient Ticket Management

Without a streamlined field ticketing system, managing maintenance requests, tracking service progress, and ensuring timely resolution became increasingly difficult at scale.

Solutions

The Fieldy Solutions That Transformed
Bajaj Electricals

Managing 100,000+ AMC Contracts

Fieldy centralized the complete AMC lifecycle, enabling Bajaj Electricals to efficiently manage and track over 100,000 maintenance contracts from a single platform.

Empowering 4k+ Field Technicians

Fieldy equipped more than 4,000 service technicians with a streamlined mobile-first workflow, simplifying service execution and reducing operational friction.

Automated Assignment

Fieldy simplified workforce allocation by automatically assigning service requests to the right technicians, reducing delays and improving service response times.

Centralized Ticketing

A unified field ticketing system streamlined ticket creation, assignment, escalation, and closure, ensuring seamless service management across large-scale operations.

Centralized Dealer Service Management

Fieldy enabled Bajaj to centrally manage service operations across dealer-owned service centers, providing standardized workflows and consistent service execution.

Real-Time Visibility

Managers gained complete visibility into technician activities, service progress, and field operations, enabling better decision-making and performance tracking.

Fake GPS Detection & Prevention

Built-in location verification mechanisms helped eliminate fake GPS misuse, ensuring authentic field visit records and stronger workforce accountability.