Fieldy Helps Unison Power Systems Transform from Scattered Ops to Seamless Execution
For Unison Power Systems, a prominent backup systems provider in India, field operations were becoming increasingly difficult to manage. With everything being handled manually and blindly, service delays, lost opportunities, and frustrated customers were the result. But then Fieldy came into the picture.
Curious to see how Fieldy helped Unison Power Systems transform the way they operate? Read this fully detailed case study.
Unison Power Systems Pvt. Ltd. is a trusted name in power backup solutions, powering industries across India since 2012. With ISO certifications and a strong PAN-India presence, the renowned power backup solutions provider has built a reputation for reliability in industries that couldn’t afford downtime.
From UPS systems to solar solutions, Unison Power Systems’ portfolio spans critical power infrastructure used by top brands and industries. Backed by 185+ team members and 150+ service centers, they serve 5,000+ clients across multiple sectors. Their business is a perfect mix.
Industry
Power Backup Business
Team Size
185+ Employees
Location
Chennai, Tamil Nadu
Customer Type
Residential, Commercial
As Unison scaled its operations all over India, managing service requests, assets, and customer relationships started becoming increasingly complex. Following the traditional ways of managing them all, manually, was no longer an option, as errors started rolling down. In no time, they witnessed gaps between onsite and offsite teams and execution.
Maintaining the ever-increasing data of customers, services, locations, and employees without a proper digital platform that gives a centralized view seemed challenging for Unison Power Systems. Furthermore, their management was looking to regain control and visibility over every operation that’s happening in the business with a smart digital platform.
Unison Power Systems wanted a unified system that streamlines and scales service operations seamlessly:
- Real-time visibility of every technician’s activities in the field
- Automated updates on service status from start to finish
- Centralized view of all customer data along with service & payment records
- Effortless tracking of inventory, along with available unit counts
- Simplify service contract management and renewal reminder alerts
- Improve workforce attendance visibility across multiple service locations
- Reduce manual errors in service logging and reporting
Challenges Faced by Unison Power Systems
As operations grew, cracks started showing in visibility, coordination, and control. What seemed manageable earlier quickly turned into operational bottlenecks.
Customer Management Gaps
Unison Power Systems managed their customers’ information across various channels, which resulted in scattered data. Sensitive data of customers lived in multiple places, like spreadsheets, calls, and other records. This made it difficult to access accurate information when needed, especially during urgent service requests.
Service teams often had incomplete context about customer history, service history, payment records, etc. This led to delays, inefficient service delivery, constant payment follow-ups, repeated questions, and inconsistent customer experiences that affected trust over time.
Solutions Provided
Fieldy stepped in not just as software, but as a complete operational backbone, connecting every moving part into one seamless system.
Centralized Customer Management
As soon as Unison adopted and implemented Fieldy, they were able to maintain all customer data in a single platform. With unified customer data, their teams enjoyed instant access to complete service histories and details.
This enabled faster response times, more personalized service, and eliminated the back-and-forth that previously slowed down operations. Plus, Fieldy restricted data access based on user roles, protecting the sensitive data of customers.
Results After Using Fieldy
Here’s what changed for Unison Power Systems with Fieldy. Everything started flowing—from faster decisions to smoother operations and happier customers.
Faster Service Response Time
Service teams could now access customer and asset data instantly, reducing delays in diagnosis and action. This significantly improved turnaround time.
Increase in Service Contract Renewals
Automated reminders and better tracking ensured timely follow-ups with customers. As a result, more contracts were renewed with less mess and better cash flow.
Reduction in Manual Work
Automation replaced repetitive manual tasks like clocking in, tracking, and reporting. Teams could now focus more on service delivery and less on paperwork.
Real-Time Visibility on Field Operations
Managers gained complete control over field activities with live tracking and updates. This eliminated guesswork and improved overall operational efficiency.
Improvement in Workforce Productivity
Clear visibility and structured processes helped teams perform better on the ground. With less confusion and more clarity, productivity naturally improved.
Improvement in Service Scheduling Efficiency
With automated service allocation and better visibility, scheduling became faster and more accurate, reducing overlaps and ensuring the right technician reached the right service on time.
TestimonialWhy Our Clients Trust Our Field Service Management Software
We help clients achieve 99% operational efficiency with seamless job tracking, scheduling, and AMC automation.
Customer experiences that speak for them solves
“We provide all kinds of sales and services, especially in the home appliance industry. When we were searching for field management software, Fieldy’s amazing sales team contacted me through cold outreach. They greatly helped with the onboarding process.
Fieldy provides accurate technician tracking and timely AMC management, which has helped us a lot. The detailed demo, pricing, and impressive customer support — everything was simply amazing.”
Highly Rated by Service Teams Worldwide
Fieldy is rated high by teams that run their operations on the field.
