How Thushhaara Technical Services LLC Streamlined Lead Management with Fieldy
Thushhaara Technical Services LLC faced challenges in managing leads, team operations, and business growth until it met Fieldy. Read the following detailed case study to discover how Fieldy helped Thushhaara witness a surge in its lead conversion rate.
Thushhaara Technical Services LLC is a field services company based in Dubai, UAE. The business primarily provides service installations and regular maintenance to its clients. It offers both preventive and proactive maintenance services across industries such as HVAC, plumbing, electrical, and mechanical services.
The company manages customer data across a wide range of industries and works to meet their growing needs efficiently. In addition, the business aims to increase its customer conversion rate through timely and consistent follow-ups.
Industry
Technical Services
Team Size
500+ Employees
Location
Dubai, UAE
Customer Type
Individuals, Commericals
Thushhaara Technical Services LLC is a field services company in Dubai. It sees a steady flow of client inquiries and potential leads every day. As their business expanded, managing these leads efficiently became both critical and challenging.
The firm wanted proper structure, visibility, and accountability in their daily workflows while ensuring that no lead was missed. To address these challenges, their management decided to implement Fieldy’s FSM Software to streamline lead tracking, follow-ups, and team coordination.
One of the primary goals of this project was to eliminate missed follow-ups and reduce manual effort for Thushhaara LLC:
- Ensure every lead is captured, tracked, and followed up on time.
- Faster lead response times from initial contact to conversion.
- Enhance team visibility and accountability for every service.
- Real-time insights into follow-up status and team activity.
- Centralize lead management, task assignments, and attendance.
- Boost productivity and create a scalable workflow to support growth.
- Remove manual check-ins and scattered reports by automating processes.
Challenges Faced by Thushhaara
Before Fieldy, Thushhaara Technical Services LLC wasn’t using any software to manage leads and client follow-ups. Everything was mostly manual, which caused several challenges:
Missed Follow-Ups
Following up with leads at Thushhaara was largely manual and inconsistent. Team members often relied on manual paperwork, spreadsheets, or scattered notes to remember who needed to be contacted and when.
Delayed responses meant delayed conversions, and sometimes the leads were completely lost. Without a structured system to automate or remind team members about follow-ups, ensuring consistent engagement with every potential client was nearly impossible.
Solutions Provided
Fieldy helped Thushhaara Technical Services LLC streamline lead management and team operations under one powerful platform.
Centralized Lead Tracking
With Fieldy, every lead could be captured, tracked, and monitored in a single, centralized platform. Managers no longer had to rely on scattered spreadsheets or fragmented notes to understand lead status.
The real-time visibility allowed managers to quickly identify which leads needed immediate attention, significantly reducing the risk of missing opportunities. Having all lead data in one place brought clarity, structure, and efficiency to the team’s workflow.
Results After Using Fieldy
After implementing Fieldy, Thushhaara Technical Services LLC has already seen a significant shift in how leads and team operations are managed. With every lead tracked, follow-ups automated, and tasks clearly assigned, the team is now more organized, accountable, and efficient.
Faster Lead Follow-Ups
With automated reminders and task assignments, Thushhaara LLC was able to follow up with client inquiries faster, significantly reducing response delays.
Improvement in Service Completion
Clear task ownership and real-time tracking helped improve overall service completion rates, drastically reducing delays.
Better Team Visibility with Real-Time Updates
Managers gained better visibility into team activity through real-time updates on tasks, attendance, and lead status with the comprehensive dashboard.
Reduction in Manual Tracking Efforts
Centralized dashboards and automation reduced manual tracking efforts, freeing up time for more productive work.
Organized Lead Information
All lead data, follow-up history, and task details were consolidated into one system, resulting in organized lead information.
Increased Technician Productivity
Streamlined workflows, clear task assignments, and better visibility led to an increase in technician productivity.
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