Reengineering HVAC Service Management at Technochill with Fieldy
For Technochill, an HVAC and refrigeration business, manual processes made it difficult to track assets, manage service contracts, schedule jobs, and monitor technicians in real time. Read the case study below to learn how Technochill solved this issue by implementing Fieldy.
Established in 2007, Technochill is an HVAC and refrigeration-focused business based in Maharashtra. The company is involved in the manufacturing and wholesaling of commercial refrigeration units. Their product range includes Visi Coolers, Deep Freezers, and other refrigeration solutions used across multiple commercial applications.
Backed by advanced infrastructure and a skilled workforce, Technochill has built a strong reputation in the refrigeration industry. As their operations expanded, managing field service activities, assets, and technicians efficiently became critical to maintaining service quality and customer satisfaction.
Industry
HVAC & Refrigeration
Team Size
50+ Employees
Location
Maharashtra, India
Customer Type
Small & Medium Businesses
Technochill has been committed to serving its clients with a range of products, including Visi Coolers, Deep Freezers, and other refrigeration solutions. With the quality they promise, the business has been growing steadily and substantially. At the same time, managing field service operations became increasingly complex.
The HVAC business needed a reliable system to track assets, monitor service agreements (AMCs), schedule jobs, and maintain visibility over technician activities across multiple sites. Furthermore, it faced challenges in ensuring timely service delivery, tracking technician attendance, and managing asset-related data efficiently. To streamline operations and improve service quality, Technochill implemented Fieldy as a centralized platform to manage all service operations.
Technochill approached Fieldy mainly to streamline its field service operations and improve overall efficiency with a single platform that helps reduce manual work:
- Centralize asset and service agreements for easy tracking.
- Automate service scheduling and assignment to right technicians.
- Track technician attendance accurately & reliably.
- Monitor technician activities in real time from field to site.
- Improve visibility into service progress & completion status.
- Reduce manual effort in service management & reporting.
- Enhance overall operational efficiency & customer satisfaction.
Challenges Faced by Technochill
For a long time, Technochill faced multiple operational challenges while managing its growing service operations. The following are a few:
Unstructured Asset & Service Contract Management
Tracking installed assets and managing service contracts was a major challenge for Technochill. Without a centralized system, asset details, service history, and service schedules were scattered across spreadsheets, emails, and paper records. As a result, monitoring upcoming maintenance or renewals became difficult.
The lack of structure also made planning preventive maintenance cumbersome. Managers could not easily access complete asset information, and technicians often arrived at job sites without a full context, leading to delays and inefficiencies in service delivery.
Solutions Provided
Once Fieldy came into the picture for Technochill, the HVAC business saw a drastic reduction in inefficiencies through the solutions it provided, as follows:
Asset & Service Contract Management
With Fieldy, Technochill can now track every installed asset and maintain a complete service history. Service contracts are linked directly to each asset, making it easy to monitor contract validity, schedule upcoming services, and ensure timely maintenance without any manual follow-ups.
Technicians have full visibility of asset details before heading to a site, which reduces delays and errors. Managers can now proactively plan preventive maintenance, ensuring that equipment stays in optimal condition and clients receive consistent, reliable service.
Results After Using Fieldy
It didn’t take long before Technochill started seeing visible differences in its HVAC field business with Fieldy at the helm. Read along to see the measurable results:
Reduced Manual Efforts
With automated scheduling, tracking, and reporting, Technochill eliminated time-consuming manual processes and improved overall productivity.
Increase in Technician Productivity
Real-time attendance logging, job tracking, and optimized assignments helped technicians focus more on service delivery and less on coordination.
Centralized Asset & Service Management
All assets, service history, and service schedules are now managed in one platform, ensuring timely maintenance and better service control.
Swifter Service Execution
By centralizing asset management, job scheduling, and technician tracking, Technochill significantly reduced service delays and improved operational efficiency.
Improvement in Technician Allocation
Fieldy enabled Technochill to assign the right technician to the right job at the right time, bringing structure and predictability to daily service operations.
More On-time Service Completion
The HVAC and refrigeration business experienced a significant improvement in service completion, supported by reports, which further enhanced its customer satisfaction.
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“We provide all kinds of sales and services, especially in the home appliance industry. When we were searching for field management software, Fieldy’s amazing sales team contacted me through cold outreach. They greatly helped with the onboarding process.
Fieldy provides accurate technician tracking and timely AMC management, which has helped us a lot. The detailed demo, pricing, and impressive customer support — everything was simply amazing.”
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