How Krone Simplified Field Service Operations with Fieldy
Explore how Fieldy transformed Krone’s field service operations by digitizing job assignments, automating technician tracking, simplifying asset management, and streamlining reporting for an agricultural equipment manufacturer.
Krone is a globally recognized agricultural equipment manufacturer, known for manufacturing, selling, installing, servicing, and maintaining heavy agricultural machinery. Headquartered in Germany, Krone operates across multiple regions worldwide. Its Haryana branch, responsible for installation and after-sales services through a team of field technicians, adopted Fieldy to streamline operations.
Krone’s day-to-day operations rely heavily on the efficiency of its field workforce. The business depends on well-maintained assets, timely service delivery, and technicians performing the right tasks at the right location and time. Managing large equipment installations and ongoing maintenance requires tight coordination between service managers, technicians, and customers.
Industry
Agriculture Machinery
Team Size
2,000+ Employees
Location
Delhi, India
Customer Type
Farmers, Agricultural service orgs
Prior to implementing Fieldy, Krone’s Haryana branch did not use a centralized field service management system. Most operational activities, such as job assignment, technician coordination, attendance tracking, and service reporting, were handled manually using phone calls, spreadsheets, and paper-based processes.
As Krone’s service volume increased, manual operations started creating inefficiencies, delays, and visibility gaps. The management team faced difficulties in tracking technicians in real time, monitoring asset service history, and making data-driven decisions. To overcome these challenges, Krone sought a digital solution that could centralize and streamline all field service operations under a single platform.
The primary objective for Krone to get Fieldy was to implement a comprehensive field service management system that would enable them to:
- Digitally assign and manage service jobs and installations
- Track field technicians in real time using GPS
- Monitor attendance, travel distance, and daily technician activity
- Maintain a centralized repository of customers, assets, and service history
- Schedule preventive and corrective maintenance efficiently
- Capture on-field job proof and generate structured service reports
- Gain actionable insights through detailed operational reports
Challenges Faced by Krone
Before Fieldy, Krone wasn’t using any software to manage their field operations. Everything was mostly manual, and that came with its own set of headaches.
Manual Job Assignment
Krone’s service and installation jobs were assigned manually with no centralized system to manage technician availability or workload. Service managers had limited visibility into which technicians were free, overbooked, or geographically closest to a customer site.
As service volumes increased, this manual approach resulted in inefficient job allocation, delayed service responses, and frequent coordination issues between teams. The lack of structured workflows also made it difficult to prioritize urgent jobs or plan workloads effectively.
Solutions Provided
Fieldy helped Krone bring everything under one simple, powerful platform. The following are a few ways our FSM app helped them.
Smart Job & Service Assignment
Fieldy digitized the complete job and service assignment process, allowing managers to create, schedule, and assign work in just a few clicks.
With real-time technician availability and workload visibility, jobs were automatically assigned to the most suitable technician, eliminating guesswork and delays.
Results After Using Fieldy
After implementing Fieldy’s FSM Software, Krone saw a clear shift in how their field operations worked. Here are other measurable results that made Fieldy a worthy decision for Krone:
Improved Operational Efficiency
Key field service processes such as job assignment, technician tracking, asset management, and reporting were fully digitized, significantly improving overall operational efficiency.
Increased Technician Productivity
With clear job assignments and real-time tracking, technician productivity increased by approximately 30%, allowing teams to complete more jobs with better coordination.
Reduced Service Delays
Improved scheduling and proactive maintenance planning helped reduce service delays by up to 25%, ensuring timely installations and servicing.
Complete Digital Documentation
Krone achieved 100% digital job documentation, eliminating paper-based reporting and manual data consolidation.
Enhanced Visibility and Control
Managers gained complete visibility into field operations, technician performance, and service history, enabling better planning and faster decision-making.
Scalable Field Operations
The implementation of Fieldy laid the foundation for scaling field operations efficiently across regions as service demand grows.
TestimonialWhy Our Clients Trust Our Field Service Management Software
We help clients achieve 99% operational efficiency with seamless job tracking, scheduling, and AMC automation.
Customer experiences that speak for them solves
“We provide all kinds of sales and services, especially in the home appliance industry. When we were searching for field management software, Fieldy’s amazing sales team contacted me through cold outreach. They greatly helped with the onboarding process.
Fieldy provides accurate technician tracking and timely AMC management, which has helped us a lot. The detailed demo, pricing, and impressive customer support — everything was simply amazing.”
Highly Rated by Service Teams Worldwide
Fieldy is rated high by teams that run their operations on the field.
