Upgrading RO Service: Kanchi Aquapure’s Fieldy Transformation Story
Kanchi Aquapure RO Systems, a water purification company, was struggling with diminishing clarity in its day-to-day operations. Technicians were out in the field with limited visibility, AMCs were slipping through, invoices were bleeding time, and attendance was a daily guessing game. But all of that was changed as soon as Fieldy entered the picture.
Since its establishment back in 2007, Kanchi Aquapure RO Systems, based in Kanchipuram, Tamil Nadu, has quickly turned into a reputed organization in providing high-quality water solutions. It is known not just as a manufacturer but also as a premium-quality service provider, offering solutions from domestic RO purifiers to large-scale commercial RO plants and water treatment systems.
Beyond this, Kanchi Aquapure also impressed its customers when it comes to end-to-end service delivery. Whether it’s installation and repairs or ongoing maintenance and consultancy, their operations are heavily service-driven. From offering iron removal units, AMC-based servicing, and customized water treatment solutions, the RO business heavily relies on tracking and management for its day-to-day operations.
Industry
RO Systems
Team Size
50-75 Employees
Location
Kanchipuram, Tamil Nadu
Customer Type
Commercial, Residential
Most of Kanchi Aquapure RO Systems’ work depended on field technicians, and having visibility on their activities became harder day by day. Tracking where technicians were, whether they had completed a service, or even if they had marked attendance for the day, was always a guesswork.
And when it came to AMCs, the management had to remember or manually note the schedules and contract expiries, which often led to frequent slip-ups. That was a punch to the revenue stream. Over time, all of these inefficiencies hindered the business’s growth, slowing things down. They were in dire need to bring everything, technicians, AMC tracking, attendance, and invoicing, into one clear, manageable system.
The key objective for Kanchi Aquapure RO Systems was to have complete control, visibility, and clarity of its operations and personnel.
- Enable real-time tracking of field technicians and their activities
- Simplify and automate AMC scheduling and service reminders
- Implement a structured attendance system for both office and field staff
- Gain complete visibility into ongoing and completed service tasks
- Streamline invoice creation, tracking, and payment status
- Reduce manual follow-ups and dependency on calls for updates
- Improve overall service efficiency and customer experience
Challenges Faced by Kanchi Aquapure RO Systems
For Kanchi Aquapure, managing daily operations wasn’t just a manual task, but a full-on, breathless activity. With technicians on the move, AMCs to track, and invoices to follow up on, even simple processes started feeling scattered and hard to control. The following are some of the gaps:
Technician Tracking Felt Like Guesswork
For Kanchi Aquapure, on Excel sheets, its technicians were assigned to services. However, in reality, there was no clear status of their service activity, which often stayed a mystery. Once the technician was dispatched to the site, tracking them and their activity was harder than ever, which often led to manually chasing their whereabouts.
At the end of the day, there was no real-time visibility, no clear updates on services, and definitely no single platform to track everything at once. This brought in chaos when scheduling the next jobs for the same technician. Also, sometimes there would be issues like customers complaining of delayed service even though the technician was scheduled on time.
Solutions Provided
Once the gaps were clearly identified, Kanchi Aquapure needed more than quick fixes; it needed a system that could bring everything together, simplify field operations, and finally put control back into the hands of the team.
Real-Time Technician Tracking Made Simple
With Fieldy in place, Kanchi Aquapure finally got a clear view of its field workforce. Every technician’s check-in, job status, and movement became visible in real time, removing the need for constant calls and “where are you now?” messages.
This shift brought instant clarity to daily operations. The management could now see who was active, who was on a job, and who was available, all from a single dashboard, making planning faster and far less chaotic
Results After Using Fieldy
Once Fieldy went live across Kanchi Aquapure’s operations, the difference wasn’t subtle; it was immediate.
Improvement in Technician Tracking Accuracy
With real-time visibility into technician movement and job status, Kanchi Aquapure eliminated the old “call-and-confirm” system.
Better AMC Schedule Compliance
AMC services that were earlier prone to delays or misses became highly structured and predictable.
Accurate Attendance Recording
Attendance moved from assumption-based marking to precise, location-backed records. Field technicians could log attendance directly from the job site, ensuring complete transparency.
Faster Invoice Tracking and Follow-Ups
Invoices were no longer lost in manual processes or scattered communication threads. Every invoice was now digitally tracked with clear payment status visibility.
Reduction in Manual Coordination Efforts
With all updates, assignments, and communication centralized, dependency on calls and messages dropped significantly. Teams were always aligned without constant checking in.
Increase in Job Allocation Accuracy
The right technician is matched to the right job based on skills and experience, reducing rework and improving service quality.
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We help clients achieve 99% operational efficiency with seamless job tracking, scheduling, and AMC automation.
Customer experiences that speak for them solves
“We provide all kinds of sales and services, especially in the home appliance industry. When we were searching for field management software, Fieldy’s amazing sales team contacted me through cold outreach. They greatly helped with the onboarding process.
Fieldy provides accurate technician tracking and timely AMC management, which has helped us a lot. The detailed demo, pricing, and impressive customer support — everything was simply amazing.”
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