About Krone
Krone is an agricultural equipment manufacturer serving customers across multiple regions. Along with selling equipment, they also handle installation, servicing, and maintenance of those machines through their field technicians.
Their business depends heavily on:
- Well-managed assets
- On-time services
- And technicians doing the right job, at the right place, at the right time
Challenges Faced by Krone
Before Fieldy, Krone wasn’t using any software to manage their field operations. Everything was mostly manual, and that came with its own set of headaches.
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- Manual Job Assignment
Assigning jobs to technicians was done manually. There was no clear visibility on who was available, who was already busy, or who was best suited for a job. This often led to delays and coordination issues.
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- Poor Technician Visibility
Krone had no live view of their field technicians. Tracking attendance, travel kilometers, and daily trips was manual and unreliable. As a result, managers lacked real-time control over field operations.
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- Untracked Assets & Services
Krone did not have a single place to store and manage customer information. Customer details, asset ownership, and service history were scattered and difficult to track. This made follow-ups and asset service planning harder than it needed to be. Once an asset was sold, managing its installation and future maintenance was challenging. There was no structured way to monitor asset health or schedule upcoming services. This increased the risk of missed or delayed maintenance.
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- No Actionable Reports
There was no easy way to understand what was happening on the field. Job history, technician performance, and customer-wise service data were not readily available. Decision-making was mostly based on assumptions, not data.
Solutions Provided
Fieldy helped Krone bring everything under one simple, powerful platform.
Smart Job & Service Assignment
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- Jobs and service requests could now be created and assigned in a few clicks. Managers had clear visibility into technicians and their assigned tasks. This reduced delays and improved service turnaround time.
Live Technician Tracking
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- Fieldy enabled real-time tracking of technicians in the field. Krone could monitor live location, attendance, travel kilometers, and trips throughout the day. This brought transparency and better control over field teams.
Asset Health & Maintenance Planning
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- In Fieldy, every asset was linked to a customer with a complete installation and service history, which enabled it to track asset health easily. Upcoming maintenance services were scheduled in advance, ensuring timely servicing and reduced equipment downtime. Preventive maintenance became part of the process, not an afterthought.
AJob Proof & Insightful Reports
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- Technicians uploaded before-and-after images for every job. Complete job reports could be downloaded instantly. Managers could also view technician-wise and customer-wise job reports, making decisions data-driven and clear.
Results
After implementing Fieldy’s FSM Software, Krone saw a clear shift in how their field operations worked. Technician productivity skyrocketed by 30%, service delays were reduced by up to 25%, and they achieved a whopping 100% digital job documentation. Furthermore, here are other measurable results that made Fieldy a worthy decision for Krone:
| 40% | 100% | 50% |
| Faster Job Assignment | Visibility Into Field Operations | Less Manual Tracking Effort |
