Explore Fieldy’s Positive Impact on Hexa Elevators in Managing Technicians & Services
Hexa Elevators, a leading elevator manufacturer in Chennai, is recognised for its high-quality solutions. However, as their technicians, customers, services, and jobs increased, manual management caused issues like missed appointments, forgotten tasks, and overlooked AMCs.
Read this case study to see how Fieldy helped streamline their field service management.
Hexa Elevators is a Chennai-based lift manufacturer and service provider. Established in 2016, the company initially focused on elevator manufacturing and gradually expanded into maintenance and service operations.
With 250+ projects completed, Hexa Elevators now serves not only Tamil Nadu but also other states across India. The company is known for its premium lifts, high-quality installations, regular maintenance services, service contracts, and lift renovations. While manual processes worked during the early stages, they became inefficient as the business scaled and expanded geographically.
Industry
Elevator Business
Team Size
50-100 Employees
Location
Chennai, Tamil Nadu
Customer Type
Residential, Commercial
Hexa Elevators experienced rapid growth in both customer base and service offerings. However, managing this expansion manually became increasingly difficult. With more customers, technicians, and daily jobs, the business needed a scalable and efficient solution.
The Chennai-based elevator manufacturer required a system to track past services, schedule preventive maintenance, handle unexpected service requests, and manage operations seamlessly. This is where Fieldy stepped in with a centralized and automated platform.
Before implementing Fieldy, Hexa Elevators aimed to:
- Streamline technician scheduling and job assignments
- Eliminate missed services and forgotten tasks
- Improve real-time visibility of field operations
- Centralize customer and service data management
- Increase technician productivity and accountability
- Enhance service response time and efficiency
- Ensure consistent and timely service delivery
Challenges Faced by Hexa Elevators
By managing most of their operations on WhatsApp and Excel, Hexa Elevators faced several challenges. The following are some notable ones.
Inefficient Tracking of Technicians
Without an appropriate tool, Hexa Elevators' management was often left in the dark about their technicians’ real-time status. They couldn’t track technicians’ live locations, let alone their activities. This meant the team had to manually call or message them, constantly chasing updates.
They couldn’t track the distance travelled, trips made, visits performed, or even the idle time of a technician. This led to mismanagement and miscommunication in job scheduling. Ultimately, the lack of proper tracking of on-site employees resulted in poor service planning and frequent delays.
Solutions Provided
With Fieldy’s FSM software and app implemented, the following are the key solutions observed by Hexa:
Instant Technicians Activity Visibility in Real-Time
From anywhere, at any time, the management at Hexa Elevators can track their technicians’ real-time location and activities. The Fieldy mobile app enables seamless monitoring, from dispatch to on-site arrival and job completion.
This complete visibility significantly improves job assignment and scheduling. With clear insights into each technician’s location, availability, and skill set, the management team can assign the right technician to the right job more efficiently.
Results After Using Fieldy
Hexa Elevators experienced significant improvements after implementing Fieldy’s FSM software and mobile app. Here are some key results:
Increase in Lead Conversion
Improved lead management and a structured sales pipeline helped Hexa significantly boost conversions.
Increase in Revenue through Invoicing
Simplified invoice generation and seamless payment options, including QR-based payments, accelerated revenue collection.
Boost in Customer Satisfaction
Timely service delivery, accurate technician assignment, automated contract alerts, and easy payment options enhanced the overall customer experience.
Increase in Technician Productivity
Real-time tracking of technician activities, such as distance traveled, jobs completed, and idle time, enabled better performance management and higher productivity.
Reduction in Manual Efforts
Automation of routine tasks, including job alerts, payment reminders, and contract notifications, significantly reduced manual workload.
Improvement in Data Security
Role-based access control allowed Hexa to restrict sensitive information, ensuring better protection of customer and financial data.
TestimonialWhy Our Clients Trust Our Field Service Management Software
We help clients achieve 99% operational efficiency with seamless job tracking, scheduling, and AMC automation.
Customer experiences that speak for them solves
“We provide all kinds of sales and services, especially in the home appliance industry. When we were searching for field management software, Fieldy’s amazing sales team contacted me through cold outreach. They greatly helped with the onboarding process.
Fieldy provides accurate technician tracking and timely AMC management, which has helped us a lot. The detailed demo, pricing, and impressive customer support — everything was simply amazing.”
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Fieldy is rated high by teams that run their operations on the field.
