Bitstream Solved Its Manual Mess & Gained Full Control With Fieldy
One of the swiftly growing IT product sales and services companies in Kerala was stuck neck-deep in problems like inaccurate service scheduling and poor service contract management. For a long time, it managed service schedules and contracts manually. So, how did it tackle this? Well, you have to read this case study of Fieldy x Bitstream Computers to know.
With almost two decades of experience in the industry, Bitstream Computers has built a solid reputation in IT sales and services. Located in Thiruvananthapuram, Kerala, the business has always been flooded with customers and service requests. It sells a wide range of branded computers, desktops, laptops, printers, CCTV systems, and other networking products.
Whether it’s a customer calling for a quick desktop checkup or timely maintenance for a networking device, Bitstream Computers provides complete after-sales service, not just sales. In addition, the business handles end-to-end installation, repair, and maintenance of CCTV, security systems, and networking solutions.
Industry
IT Sales and Services
Team Size
100+ Employees
Location
Thiruvananthapuram, Kerala
Customer Type
Industrial & Residential
For Bitstream Computers, almost three-quarters of operations were handled manually. It included managing vast customer data, asset information, scheduling services, tracking asset health, capturing customer requests, managing service contracts, and more.
With everything maintained in notebooks or Excel sheets, critical information was accessible but poorly managed. Frequent lapses, like missed service contract renewals, delayed scheduling, and slipped leads, resulted in serious hits to profits, reputation, and growth.
When Bitstream Computers partnered with Fieldy, they had clear goals to drive overall business growth:
- Smart scheduling of services with the right technicians
- Timely updates from assignment and dispatch to job completion
- Seamless communication between the office and on-site teams
- Accurate tracking and management of service contract expiries
- Simplified quoting and invoicing for all services
- Effective lead capture, tracking, and nurturing
- Complete job reports with all necessary details upon service completion
Challenges Faced by Bitstream Computers
Before Fieldy came into the picture, the following were major revenue bleeders for the Kerala-based IT sales and services business:
Missed Out & Cold Leads
Receiving leads wasn’t the problem; responding on time and keeping them warm for conversion was. Bitstream struggled here. With lead management spread across WhatsApp, notes, and sheets, many leads were buried or forgotten.
Delayed responses and a lack of proper nurturing meant missed opportunities. Managing everything manually, from capturing to assigning and tracking lead status, made it even harder.
Solutions Provided
From day one, Bitstream saw visible changes in their operations and workflow with Fieldy implemented in their IT sales and service business. Here are a few notable ones:
Efficient Lead Capturing and Tracking
Fieldy helped Bitstream effectively capture all new leads and track them with its detailed sales pipeline feature. Management can now clearly see which leads are new, hot, and need immediate attention. They can also quickly assign leads to respective sales reps for further nurturing.
The WhatsApp, Email, and SMS integration in Fieldy ensured that the business could respond to every lead quickly as they came in. This ensured no lead went cold. Additionally, multi-channel integration removed the hassle of switching between multiple tools.
Results After Using Fieldy
It took less than 45 days for Bitstream Computers to observe a measurable impact after implementing Fieldy into their field business workflow. Here’s what changed:
Faster Lead Response
Bitstream turned missed inquiries into a consistent stream of conversions in a shorter time.
Smarter Service Scheduling
The right technicians got assigned to the right service faster without overlaps, double booking, or confusion.
Fewer Missed Renewals
Service contracts stayed on track with proper management, improving recurring revenue effortlessly.
Higher Technician Productivity
More services were completed, improving service delivery time and quality, without increasing team size or workload pressure.
Less Manual Work
Data entry dropped drastically, saving hours of workload, unnecessary time, money, and reducing human errors.
Faster Invoicing
Payments came in quicker with streamlined and customized billing that also featured integrated payment tracking.
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We help clients achieve 99% operational efficiency with seamless job tracking, scheduling, and AMC automation.
Customer experiences that speak for them solves
“We provide all kinds of sales and services, especially in the home appliance industry. When we were searching for field management software, Fieldy’s amazing sales team contacted me through cold outreach. They greatly helped with the onboarding process.
Fieldy provides accurate technician tracking and timely AMC management, which has helped us a lot. The detailed demo, pricing, and impressive customer support — everything was simply amazing.”
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