How Aran Securitech Achieved 50% Faster Job Assignments With Fieldy
Aran Securitech operates a business surveillance operation throughout Coimbatore. That implies they need to send and deploy various users to different places, and keeping track of all of them across multiple locations was quite a challenge for them, as they mostly monitor via WhatsApp, Gsheet, and manual notebooks.
After the Aran Securitech company adopted Fieldy, they automated the entire management of their users, tracking, and other related activities. Here is the detailed case study covering all the key points.
Aran Securitech, founded back in 2010, has been predominantly providing various business surveillance services. The firm helps with services and repairs of CCTVs. With their main office situated in Coimbatore, the business has customers located all around their location. They’ve got multiple technicians, customer locations, both residential and commercial, and services to provide for.
Being renowned as a retail trader of CCTV cameras, Aran Securitech also trades, installs, and provides regular maintenance services. Furthermore, they also give alarm system digital video recording services. For their customers located at various locations, the business books services, dispatches their technicians to the customer location, assuring great customer satisfaction.
Industry
CCTV Services
Team Size
100+ Employees
Location
Coimbatore, TamilNadu
Customer Type
Residential, Commercial
With a growing customer base and several technicians operating in the field, Aran Securitech needed an efficient way to coordinate service requests, assign technicians, and monitor ongoing work. However, most of their operations were handled manually and through scattered tools.
As service requests increased, keeping track of technician schedules, job statuses, and customer details became increasingly difficult. To overcome these challenges and bring all operations under one streamlined platform, Aran Securitech implemented Fieldy to digitize and automate its field service management processes.
Aran Securitech wanted to replace scattered tools with a single platform to gain better visibility over field activities and accurate data management.
- Centralize all customer contacts in one platform
- Organize companies and client records systematically
- Create and manage services/ jobs efficiently
- Assign services quickly to available technicians
- Track technician activities in real time
- Monitor service progress across multiple locations
- Eliminate manual records and scattered communication
Challenges Faced by Aran Securitech
As Aran Securitech expanded its customer base, relying on manual processes created operational gaps that affected visibility, coordination, and efficiency.
Service details scattered across multiple tools
Aran Securitech handled daily service communication primarily through WhatsApp messages, Google Sheets, and handwritten notebooks. Customer requests, technician updates, and job details were often shared across different channels, making it difficult to keep all information organized in one place.
Because data was scattered across multiple tools, the team frequently had to switch between platforms just to gather basic service information. This slowed down response times and made it harder to maintain clear, reliable records of service history, technician assignments, and customer communication.
Solutions Provided
To overcome operational inefficiencies and fragmented workflows, Aran Securitech implemented Fieldy as its centralized field service management platform.
Centralized Customer Contact Management
Fieldy enabled Aran Securitech to store and manage all customer contact details in one centralized platform. Instead of maintaining scattered records in spreadsheets or notebooks, the team could now access accurate customer information instantly.
This made it easier to retrieve contact details, track service history, and update customer records whenever required. Having all contact information organized in a single system significantly improved communication and reduced the chances of missing or outdated customer data.
Results After Using Fieldy
After implementing Fieldy, Aran Securitech experienced significant improvements in how it managed customers, technicians, and service operations. For The following are a few:
Faster Job Assignment
With Fieldy, the team could quickly create and assign service requests to available technicians, reducing the time previously spent coordinating assignments manually.
Better Operational Visibility
Real-time technician tracking and centralized job dashboards gave managers a clearer view of daily field operations, helping the team monitor technician activity without constant follow-ups.
Reduction in Manual Data Errors
By digitizing customer records, job details, and service updates, Fieldy significantly reduced reliance on handwritten notes and spreadsheets, improving data accuracy.
Improved Service Coordination
With contacts, companies, jobs, and tracking all managed within one platform, the team could coordinate service requests more effectively, streamlining communication between the office team and field technicians.
Faster Access to Customer Information
Customer contact details and service history were instantly accessible within Fieldy. This allowed the team to quickly retrieve information whenever needed.
More Efficient Technician Monitoring
Through real-time location tracking, the management team could monitor technician movement and activity throughout the day, improving accountability in field operations.
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