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What to Expect from the Global Field Service Management Market by 2025 🌍📈
The field service management market worldwide has become one of the fastest-changing parts of enterprise technology. Industries such as HVAC, utilities, telecom, and manufacturing are expanding their service operations, increasing the need for cloud-based, connected field service management solutions.
According to various industry reports, including those from Persistence Market Research and Mordor Intelligence, the field service management market was valued at approximately USD 4.5 billion in 2024. The market is experiencing a yearly growth rate of about 12% to 13%. Experts anticipate faster growth in 2025 as companies adopt digital solutions like a field service management app to address staff shortages and enhance their customer service.
Key Growth Drivers for 2025 ⚡🚀
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Greater use of tools for managing mobile workforces 📱👷♂️
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Growing popularity of IoT-based predictive maintenance 📡🔧
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Shift to FSM software hosted on the cloud ☁️🛠️
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Increased use of AI-powered automation 🤖⚙️
North America leads with the biggest market share, estimated at about 30 to 35 percent. The Asia-Pacific region, on the other hand, is predicted to show the quickest growth. Growing service industries and efforts toward digital transformation are major reasons for this.
The global field service management market divides into two main categories: software and services. The software category, which features tools like Field Service Management Software, is expected to grow faster than services. This growth connects to the increasing use of SaaS models, which are known for providing flexibility, being scalable, and offering real-time data insights.
Predicted Market Size and Forecast for 2026 to 2027 📊📆
Looking ahead to 2025, predictions show the field service management software market will keep growing all the way to 2027. Analysts expect it to grow at an annual rate of about 12.5%. By 2025, the market could hit somewhere between USD 5.6 billion and USD 5.7 billion. By 2026, forecasts put that number between USD 6.3 billion and USD 6.4 billion. By 2027, it might touch USD 7.0 billion to USD 7.2 billion.
This rapid growth is happening because of the rise of digital transformation and a global trend shifting toward service-focused business models. The most promising areas of opportunity involve smaller companies and medium-sized businesses adopting affordable field service management tools, sectors such as telecommunications, utilities, transport, and manufacturing. Mobile-first FSM platforms are growing, allowing real-time updates on technicians and customer notifications.
As software keeps expanding faster than services, SaaS platforms like Fieldy stand out. They offer flexibility, AI-based analysis, and simple integration with current systems, putting them in a strong position to gain more market.
Regional Market Insights and Distribution (UK, India, Latin America, and Worldwide) 🌎🗺️
United Kingdom and Europe 🇬🇧🇪🇺
The UK field service management market, along with Europe’s, is growing. Strict compliance rules, sustainability goals, and advancements in smart asset maintenance within industries like energy and utilities are driving this growth. Companies rely on FSM platforms to maintain digital compliance and ensure data transparency, which are essential to stay competitive over time.
India 🇮🇳📲
India’s field service management market is growing faster than many others worldwide. The rapid spread of digital technology, widespread smartphone use, and the growth of small service-oriented businesses are pushing up demand. Sectors like HVAC, security systems, and pest control are choosing cheaper FSM software to organize technician schedules and boost first-attempt repair rates.
Latin America 🌎⚡
The field service management market in Latin America deals with obstacles such as unstable infrastructure and unpredictable connectivity. However, it is gaining strength in sectors like telecom and energy. The need for cloud-based and mobile FSM tools is likely to grow fast as companies move toward digital-first service approaches.
Worldwide Outlook 🌐📊
On a global scale, North America leads the market, while the Asia-Pacific region, particularly countries like India and Southeast Asia, is seeing the fastest growth rate of around 15 percent as per Mordor Intelligence. Factors like workforce dynamics, changing client demands, and access to cloud systems have a key influence on market expansion. ⬇️⬇️⬇️
Emerging FSM Trends in 2026–2027 🔮🦾
New trends are beginning to outline the direction of the field service management market over the upcoming couple of years.
Cloud-Based FSM Leading the Way ☁️🚀
Companies prefer cloud deployment because it costs less to set up and can grow more. MarketsandMarkets predicts that by 2027, more than 70% of new FSM setups will use cloud technology.
AI Joins Predictive Maintenance 🤖🔍
Artificial intelligence works with IoT data to perform predictive maintenance. This approach helps in cutting downtime and improving asset lifespan.
Shift Toward Subscription Services 🔁💼
Businesses are moving away from one-time services. They now use “Equipment-as-a-Service” plans with contracts and AMC-based revenue models.
Enabling a Mobile Workforce 📱🚚
Technicians now rely on mobile FSM tools and apps. These allow them to check service records, update tasks, and stay in touch. Software like Field Service Scheduling Software plays a big role in driving this change.
Using Data to Improve Experiences & Performance 📈⭐
FSM analytics combine customer feedback and employee performance checks to find new ways to get better results. Discover how tracking employee productivity plays a role in improving operational success.
Field Service Management Market & Leading Companies 🏢🌟
The FSM market is becoming more competitive as both big companies and smaller ones fight to lead the space.
Big Companies 🏛️💼: SAP, Oracle, Salesforce, Microsoft, and IFS take the lead in large-scale FSM projects. They offer strong connections with ERP and CRM tools.
Focused Platforms 🧩📲: Solutions aimed at mid-sized and small businesses, such as Jobber, ServiceMax, and Fieldy, are becoming popular because they are easy to use, budget-friendly, and adaptable.
Mordor Intelligence stated that the software sector accounted for 61% of the overall market share in 2024. This share is likely to grow as companies choose cloud-based services instead of older service-based options.
To learn about how customer experience matters in this industry, check out the article “What Makes a Great Customer Experience in Field Service for 2025?“
What This Means for Field Service Companies and How They Can Prepare for 2026–2027 🧠🚀
The global field service management market keeps growing, so businesses need to keep up with changing customer demands and new technology.
Here are ways companies can stay ahead:
Focus on Growth & Cloud-Based Tools ☁️📈
Use cloud FSM systems designed to grow with your team and customer needs. Read “What is Field Service Management Software” to learn the basics.
Connect Work & Asset Management 🔗🏷️
Choose tools that bring together data for orders, assets, and customers in one place. Check out “What is Asset Management Software? What are the Advantages of It?” to learn more.
Use Predictive Insights 🔮📊
Modern FSM platforms now include AI to help plan demand, organize technician schedules, and predict maintenance needs.
Improve Customer Experience 😊⚡
Stand out by responding, offering clear tracking, and using automated updates. These are important ways to stay ahead in competitive markets.
Focus on New Markets 🌏📉→📈
Expanding into growing regions such as India and Latin America gives service businesses a big chance to grow over the next few years.
Businesses that start using integrated FSM tools like GetFieldy can see clear improvements in saving costs, boosting technician performance, and keeping customers loyal. This helps them remain competitive in a market growing more than 12% each year.
Final Thoughts 🏁✨
The field service management market continues to grow and is expected to go beyond USD 7 billion by 2027. Rising demand worldwide is pushing field service companies to adopt digital upgrades, mobile technology, and improved customer service to stay competitive.
Over the next two years, advancements in AI, IoT, and cloud technology will become even more prominent. Solutions like Fieldy will play a key role in shaping how businesses reach top-level efficiency and keep customers happy.
Discover how Fieldy’s Field Service Management Software can expand your operations and help you prepare for the booming 2026–27 market. ⬇️⬇️⬇️
